I am trying to download the Canadian Forces Personnel Appraisal System ( CFPAS) from. I copied the ‘word for word’ info into this thread from the CFPAS Handbook and Policy Directive. You sound like you are somewhat familiar with. 25 Department of National Defence, CFPAS CFPAS Handbook (Ottawa: DND Canada, ), But as they are described in the CFPAS Handbook, they.

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Instead of viewing the feedback as an earnest attempt to encourage professional development, many individuals decide to react in an entirely unhelpful manner, adopting a defensive attitude to fend off cfpass seemingly personal attack.

Great leadership is characterized by strong, open and honest relationships between leaders and subordinates. Fifth, PDRs—the essential quarterly review—are often done poorly or not done at all.

If constituents do not trust cfpaw messenger, then they certainly will not trust the message, which, in this case, is the critical negative feedback.

Of course, many people—even those who are adequately self-aware—do not enthusiastically appreciate their weaknesses exposed or discussed.

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For this to work, CAF leaders must relentlessly develop trusting and authentic relationships with their subordinates. Additionally, all CAF members must become adept at accepting critical feedback as a necessary means to a better end.

The Committee recommended that the Chief of the Defence Staff deny the grievance. How can change be elicited within the CAF leadership? The data from a survey of CAF members suggests, however, that this is easier said than done, and that perhaps some new tools cpas required. Indeed, it is this feedback which enables people to become aware of potential barriers to success, thereby affording them the knowledge to ascend and surpass these barriers.

Another tool, as suggested by leadership consultants Goffe and Jones, is the idea of exercising tough empathy —that is, the delivery of the hard-to-hear truth in a timely and understanding manner—and ruthlessly applying it when building relationships with subordinates. A recent survey of CAF members revealed that nearly half the respondents experience some level of discomfort when receiving critical negative feedback. It would be difficult to develop an unbiased, objective, and perfectly fair appraisal system for the CAF.


The Committee then found that the grievor’s PER scoring could not be benchmarked to previous Hanvbook scoring as that would contravene policy and be contrary to the intent of annual performance appraisals. For example, some units will automatically rank certain people at the top of their merit list, simply handboko to the position they hold. Unfortunately, this is only half the battle, as many CAF members possess a strong subconscious aversion to accepting critical negative feedback, regardless of how well it is delivered.

From a cultural perspective, many leaders lack the ability to dispassionately reveal the truth to their subordinates. Case withdrawn at Final Authority level. In many cases, instead of accepting the criticism, defensiveness and denial ensue, the message is lost, and a newfound contempt toward the supervisor takes hold.

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Instead, CAF members are supposed to be periodically counseled and candidly presented with a clear list of their strengths and areas of development. This brief article discusses both the cultural and procedural factors that ultimately undermine the healthy exchange of critical negative feedback between leaders and subordinates within the CAF.

National Defence and the Canadian Armed Forces www.

Skip to main content Skip to “About this site”. Instead, the responsibility fell to the sub-unit commander, Major Renault. Based upon several case studies, they assert that tough empathy is one of the single-greatest ways for leaders to show that they care and can be trusted.

CFPAS — SEPFC Download – The CFPAS application contains specific procedures of CFPAS processes

A recent survey of private businesses found that more than 70 percent of managers admit they have trouble giving a tough performance review to an underachieving employee. Make sure you provide the tools that help the agent improve his or her performance.

He did, however, feel it necessary to identify one particular item for development. Thank you for your help! The internal emotional discomfort caused by the potential hurt feelings of the recipient competes with the need to offer the feedback, thereby resulting in cognitive dissonance for the leader.

Finally, the IA denied the grievor’s request to re-score the PERnoting that the grievor had not provided any convincing evidence in his representations that would support higher scores. Additionally, without honest feedback, we cannot effectively evaluate and develop our subordinates, which is one of the espoused leadership fundamentals of the CAF. At the other end lies critical negative feedback—feedback which reveals performance deficiencies and areas for improvement, which many find difficult to provide and accept.


This does not mean coddling soldiers or redacting negative feedback at the sight of tears. A link, button or video is not working. Indeed, thoughtful, negative feedback needs to be given so agents can shorten their learning curve and achieve success more quickly. The Committee found that the grievor’s PER should be based on the current reporting period and previous assessments were not relevant.

Indeed, CAF leaders must achieve balance with other key roles: While the organizational culture surrounding critical negative feedback is in need of change, there are some notable flaws within the CAF evaluation process that ultimately discourage the delivery of honest feedback. Believing there was no other solution to solve the crisis of a weeping subordinate seated in his office, Major Renault informed Master Corporal Sampson that the voice inflection was really no big deal and that she should disregard the observation entirely.

Her administrative job knowledge and dedication to her sub-unit were exemplary. Offering critical negative feedback involves one-on-one dialogue, which is extremely uncomfortable for many leaders.

While seemingly simple, this exchange does not occur often enough in the CAF due to a widespread aversion to delivering critical negative feedback. Simply put, our leaders must act more dispassionately when delivering performance reviews and accept the fact that truthful feedback is what is best for the individual, the leader, and the organization writ large. He asserted that the PER was a marked departure from his previous evaluations and alleged that it was a veiled attempt by his branch to bar him from being promoted, and to engineer his removal from future Selection Board considerations.